Today, more than ever, customers of different organisations are able to engage to such a degree in the development and use of the items that companies sell or provide to them that they effectively become co-creators. We can say that co-creation with customers...
In my role as a teacher in post-graduate Business Process Management I continually work with groups of students who are professionals from different organizations with different organizational cultures. One of the recurring major challenges within organizations that...
We know (or we should know) that customers are the final judge of our performance in the markets and to remain in constant contact with them is a step towards innovation and consequently to the success of our organization. To be in constant contact with our customers...
I think it happens often enough that when an organization opens its doors to the outside, even if it is just to watch the competition, a climate of insecurity or fear emerges within the leadership and management.
Organizations have lived for many years within closed environments, so the approaches that address the challenges from open innovation, puts some tension on leadership and management approaches.
“… knowledge diversity facilitates all types of contributions to open innovation projects” When we talk about interactions between companies and its exterior stakeholders, we can say that the knowledge or cultural diversity or even diversity with...